Haus of Braids

Terms & Conditions

Last updated: 20 April 2026

1. About HAUS OF BRAIDS

HAUS OF BRAIDS is an online directory connecting clients in the United Kingdom with independent braiders and hairstylists who offer mobile (home-visit) services. HAUS OF BRAIDS is not the provider of any styling services. All services are performed by independent braiders who are solely responsible for the work they carry out.

2. Limitation of Liability

IMPORTANT: To the fullest extent permitted by law, HAUS OF BRAIDS accepts no liability whatsoever for:

  • Any loss, theft, or damage to property occurring before, during, or after an appointment.
  • Any personal injury, allergic reaction, scalp irritation, or hair damage resulting from a service.
  • The quality, timeliness, conduct, or professionalism of any braider listed on the platform.
  • Any criminal acts, harassment, or misconduct by either braiders or clients.
  • Any disputes regarding payment, refunds, cancellations, or no-shows.
  • Any indirect, consequential, or incidental losses arising out of platform use.

By using HAUS OF BRAIDS you acknowledge that you book and host appointments entirely at your own risk.

3. Verification Programme

The HAUS OF BRAIDS "Verified" badge confirms that we have reviewed a braider's submitted identity documents (photo ID, proof of address, and a selfie holding ID). Verification is an identity check only. It does not guarantee skill level, conduct, character, criminal record, or service quality. Verified status may be revoked at any time without notice.

4. Braider Obligations

Braiders agree to:

  • Provide accurate, truthful information in their profile and verification documents.
  • Hold their own Public Liability insurance (strongly recommended for home visits).
  • Comply with all UK laws including tax, data protection, and trading standards.
  • Treat clients with respect and maintain professional hygiene standards.
  • Indemnify HAUS OF BRAIDS against any claim arising from their services.

5. Client Obligations

Clients agree to:

  • Provide a safe, clean environment for the braider's visit.
  • Pay agreed fees directly to the braider in line with arrangements made.
  • Treat braiders with respect and maintain a safe working environment.
  • Carry out their own due diligence before booking, regardless of verified status.

6. Data Protection & Documents

Verification documents are stored in a private, encrypted bucket with strict access controls. Only the document owner and the HAUS OF BRAIDS verification team can access them. Documents are reviewed solely for identity verification and are never shared with third parties or other users. You may request deletion of your documents at any time by contacting us.

7. Bookings & Payments

HAUS OF BRAIDS operates an inquiry-based discovery and messaging platform. Braiders pay a membership subscription and an optional one-time verification fee as outlined on the Pricing page. HAUS OF BRAIDS does not take commission on appointments and does not process, hold, or release client payments. Clients pay braiders directly using the braider's preferred payment method, and all financial and service arrangements are strictly between the client and braider.

8. Account Termination

HAUS OF BRAIDS reserves the right to suspend or terminate any account that violates these terms, receives multiple complaints, or engages in fraudulent activity, without notice or refund.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. In-App Messaging

HAUS OF BRAIDS provides in-app messaging so clients and braiders can communicate directly. To keep the platform safe and to support our users, messages sent through HAUS OF BRAIDS may be accessed and reviewed by authorised members of our team for the purposes of: safety and abuse prevention, customer support, dispute resolution, fraud prevention, and enforcement of these terms and our policies. Do not share sensitive personal data, payment details, or off-platform contact information that you would not want recorded. Messaging is provided as-is and HAUS OF BRAIDS is not responsible for the content of messages sent between users.

11. Contact

For questions about these terms, please use the Contact page.